FAQ


 

Q.How Much Is Shipping?

A. Shipping cost varies depending on your location and shipping options. Standard insured shipping usually range from $4.95

 

Q. How Long Will My Order Take To Be Delivered?

A. Please allow 3-5 business days for processing your order. After which, your order will be ready to ship out. It usually takes only 15-21 business days for shipping to the US.

 

Q. How do I track my package?

 A. We will send you a tracking number when your order ships. Simply visit the  carrier's website and enter the tracking number to see the shipping status of your package.

 

Q. Why Can't I Track My Order On The Website

A.Please note that the tracking information will be displayed after 5-10 days  after being updated. Therefore, if you can't find tracking information about your package, please try in 1-2 days later.

 

Q. Why Is My Shipment Status Not Updating?

A.Your shipment may be delayed for many reasons. Common delays can be  due to e.g. weather incidents, customs or backlogs. 

 

Q. Help! There's A Problem With My Shipment!

A. If there's an issue with your package, please contact our Support Team. Please be sure to include your order and tracking numbers, a brief explanation of the problem, and any case or reference numbers you have started with the carrier.

 

Q. What Is Your Refund Policy?

 A. Essentialswallet.com has a 30 day refund policy for all orders placed through Essentialswallet.com. If you are not satisfied with your order for any reason, simply contact us for return instructions and a refund. Please note we can only accept returns that are unopened and unused. 

 

Q. What If I Received A Damaged Product?

A. We always try source for the best quality products for our customers. However, there are many factors that might have resulted your products to be damaged in the transit.

A.If you received a defective/damaged item, please kindly contact us by sending an email to support@essentialswallet.com, let us know your problem and  please don't forget to attach photos/videos which can clearly show the issue.